Written Communication for Patient Satisfaction

Phase-Based Progress Estimates
Patient Satisfaction+2 MoreWritten Communication - Other
All Sexes
What conditions do you have?

Study Summary

The goal of this study is to compare the experience of intensive care unit (ICU) families and care providers before and after the implementation of an approach whereby clinicians initiate written communication with families The main questions it aims to answer are Is ICU care-provider initiated written communication feasible and acceptable to participants? Does ICU care-provider initiated written communication affect the experience of families and care providers? Participants will complete surveys and participate in interviews during a 3 month pre-implementation phase and a 3 month post-implementation phase

Eligible Conditions
  • Communication
  • Patient Satisfaction
  • Burnout

Treatment Effectiveness

Effectiveness Progress

1 of 3

Study Objectives

3 Primary · 3 Secondary · Reporting Duration: 10 days after ICU admission

Day 10
Family Inpatient Communication Survey (FICS)
Month 3
Maslach Burnout Inventory (MBI)
Nurse-Physician Collaboration Scale (NPCS)
Qualitative analysis
The Acceptability, Appropriateness and Feasibility of Intervention Survey (AIM, IAM and FIM)
The Post Study System Usability Questionnaire (PSSUQ)
The User Experience Questionnaire (UEQ)

Trial Safety

Safety Progress

1 of 3

Trial Design

1 Treatment Group

Written Communication
1 of 1

Experimental Treatment

200 Total Participants · 1 Treatment Group

Primary Treatment: Written Communication · No Placebo Group · N/A

Written Communication
Experimental Group · 1 Intervention: Written Communication · Intervention Types: Other

Trial Logistics

Trial Timeline

Screening: ~3 weeks
Treatment: Varies
Reporting: 10 days after icu admission

Who is running the clinical trial?

Rush University Medical CenterLead Sponsor
389 Previous Clinical Trials
153,297 Total Patients Enrolled

Eligibility Criteria

Age 18+ · All Participants · 2 Total Inclusion Criteria

Mark “Yes” if the following statements are true for you:
You are a patient's decision maker.
You are a family member or a surrogate of the patient.\n