Communication Strategies for Patient Engagement

HS
Overseen ByHelen Seow, PhD
Age: 18+
Sex: Any
Trial Phase: Academic
Sponsor: Yale University
No Placebo GroupAll trial participants will receive the active study treatment (no placebo)

What You Need to Know Before You Apply

What is the purpose of this trial?

The trial aims to identify the best methods for communicating with people about joining research studies. It tests various letters and messages, some designed to be more engaging, to determine what effectively interests underrepresented minorities in research. Participants will receive these communications in their preferred language, such as English, Spanish, or Chinese, based on their electronic health records (EHR). This trial suits anyone who has used their online patient portal in the past year but has not yet set up a research profile. As an unphased study, this trial provides a unique opportunity to enhance research communication strategies for diverse communities.

Do I need to stop my current medications to join the trial?

The trial information does not specify whether you need to stop taking your current medications.

What prior data suggests that these communication strategies are safe?

Research has shown that using electronic health records (EHRs) can enhance patient safety. This suggests that new communication methods, such as improved letters and messages, are likely safe. Studies have found that these digital tools facilitate more effective communication between patients and doctors, ensuring clear understanding of health information.

No reports of harm have emerged from these communication methods. Digital tools like secure messaging keep patients informed and engaged in their care, reducing confusion and aligning everyone involved. Clear communication is always beneficial, and these strategies aim to achieve that safely.12345

Why are researchers excited about this trial?

Researchers are excited about this trial because it explores new ways to boost patient engagement using electronic health record (EHR) strategies. Unlike standard communication methods, which often involve generic letters and messages, this trial tests 'optimized' versions that are tailored and potentially more impactful. The idea is to see if these personalized communications can better engage patients in their own healthcare compared to the usual, one-size-fits-all approach. By investigating these tailored strategies, researchers hope to find more effective ways to connect with patients, ultimately leading to improved health outcomes.

What evidence suggests that this trial's communication strategies could be effective for patient engagement?

Research has shown that personalized communication can greatly increase patient involvement. For example, using a patient’s name in messages can enhance their satisfaction and participation. This trial will explore various communication strategies, including optimized and generic letters and messages. Studies have found that customizing messages with electronic health records (EHRs) leads many patients to view them as caring reminders, encouraging preventive actions. Keeping communication simple and timing messages correctly are also crucial for maintaining patient engagement. Overall, using EHRs to enhance communication offers a promising way to boost patient participation in healthcare.34567

Who Is on the Research Team?

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Brian Smith, MD

Principal Investigator

Yale University

Are You a Good Fit for This Trial?

This trial is for individuals from underrepresented minorities who are interested in research participation. It aims to engage patients whose preferred language, as noted in their electronic medical records, includes English, Spanish, Portuguese, Chinese, Arabic, or Haitian Creole.

Inclusion Criteria

Has not set up a research profile
Has an account with the online patient portal
Has logged into the online patient portal at least once in the past year

Exclusion Criteria

Currently enrolled in a clinical trial
Opted out of research
I am currently receiving treatment for cancer.
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Timeline for a Trial Participant

Screening

Participants are screened for eligibility to participate in the trial

2-4 weeks

Intervention

Participants receive either optimized or generic letters and messages to promote research participation

12 months

Follow-up

Participants are monitored for their interest and participation in research studies

12 months

What Are the Treatments Tested in This Trial?

Interventions

  • Electronic Health Record Strategies
Trial Overview The study tests the effectiveness of different communication strategies (traditional and optimized letters/messages) to increase diverse participation in research. The content will be tailored based on outcomes from a previous study and distributed according to the patient's preferred language.
How Is the Trial Designed?
6Treatment groups
Experimental Treatment
Active Control
Group I: Optimized MessageExperimental Treatment1 Intervention
Group II: Optimized Letter + Optimized MessageExperimental Treatment2 Interventions
Group III: Optimized LetterExperimental Treatment1 Intervention
Group IV: Generic Letter + Generic MessageExperimental Treatment2 Interventions
Group V: Generic LetterActive Control1 Intervention
Group VI: Generic MessageActive Control1 Intervention

Find a Clinic Near You

Who Is Running the Clinical Trial?

Yale University

Lead Sponsor

Trials
1,963
Recruited
3,046,000+

Food and Drug Administration (FDA)

Collaborator

Trials
184
Recruited
1,553,000+

Citations

Patient Portal Optimization: Engage Patients While Minimizing ...This toolkit will help your practice optimize the patient portal to more effectively partner with patients while minimizing the burden on the care team.
Leveraging EHRs for Patient Engagement: Perspectives on ...Patient reactions highlight the challenges of leveraging EHRs for tailored messages. Some viewed messages as caring reminders to take preventive action and ...
Optimizing Patient Communication: The Key to Efficient ...Personalizing communication by addressing patients by name can improve patient engagement and satisfaction. One study found that overall, ...
Digital Patient Engagement: Best Practices to Drive an ...1. Simplify communication channels. 2. Consider the timing of communication. 3. Optimize content. 4. Determine the cadence. 5. Consider the tone. 6. Leverage ...
The Power of Patient Engagement With Electronic Health ...Patient engagement with EHR technology is poised to advance the digital clinical trial space, an innovative research model that is uniquely accessible and ...
Improving Communication in a Large Urban Academic ...We investigated how the implementation of secure messaging in addition to traditional paging would impact hospital communication.
Patient Safety Issues From Information Overload in ...Electronic health records (EHRs) continue to increase in usage around the world, in part, because of the improvements in patient safety. In the ...
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