MyChart Proxy Outreach to Parents (MyPOP) for Health Technology

(MyPOP Trial)

Recruiting at 3 trial locations

Overseen By Ada Fenick, MD

Age: 18+

Sex: Any

Trial Phase: Academic

Sponsor: Yale University

Disqualifiers: No MyChart, Proxy access activated

No Placebo Group All trial participants will receive the active study treatment (no placebo)

Compensation: Varies

Number of Visits: Unknown

5200 Participants Needed

What You Need to Know Before You Apply

What is the purpose of this trial?

This trial explores the best way to contact parents so they can access their child's medical records online. The goal is to determine whether sending a message through text or a patient portal connects more parents compared to in-person communication during office visits. Researchers will divide participants into groups to receive either a text, a portal message, or no message. The study seeks guardians of children aged 12 or younger who have visited certain health centers in the past three years and do not already have access to their child's medical records. As an unphased trial, this study offers guardians a unique opportunity to contribute to improving healthcare communication strategies.

Do I need to stop my current medications for this trial?

The trial does not specify whether you need to stop taking your current medications.

What prior data suggests that this outreach method is safe?

Research has shown that participants appreciate the MyChart Proxy Outreach to Parents (MyPOP) program. Studies have not identified any major negative effects. The program sends messages to parents to help them access their children's medical records online. It is safe because it emphasizes communication and technology use, rather than medical procedures. The goal is to simplify access to a child's health information, ensuring it remains both safe and straightforward. ^{1 2 3 4 5}

Why are researchers excited about this trial?

Researchers are excited about the MyChart Proxy Outreach to Parents (MyPOP) trial because it explores new ways to connect parents with their child's health information using technology. Unlike usual care, which may rely on in-person updates or phone calls, this trial tests digital methods like patient portal messages and texts or emails. These methods aim to make it easier and more convenient for parents to access their child's medical information, which could lead to better engagement and outcomes in pediatric care. By testing these new communication methods, the trial aims to find out which approach is most effective in keeping parents informed and involved in their child's health.

What evidence suggests that this trial's outreach methods could be effective for increasing proxy access to children's medical records?

Research shows that electronic messages help parents access their children's medical records more easily. Previous studies found that parents who received messages through a patient portal were more likely to schedule and attend their children's health appointments. This suggests that direct messaging could improve access to children's medical information. The MyChart Proxy Outreach to Parents (MyPOP) trial is studying different communication methods: one group will receive patient portal messages, while another will receive text or email messages. Early evidence supports the idea that direct electronic communication enhances involvement in managing children's health records. ^{1 2 4 5 6}

Who Is on the Research Team?

Ada Fenick, MD

Principal Investigator

Yale University

Are You a Good Fit for This Trial?

This trial is for parents or guardians of children aged 12 years or younger who have been seen at one of two health centers in the last three years. They must not already have proxy access to their child's electronic health records (EHR) and should not prefer contact by phone or physical letter.

Inclusion Criteria

I am the guardian of a child ≤12 years old who has been seen at a specified health center in the last 3 years.

Exclusion Criteria

Guardians with EHR proxy access already activated for all children in their care.

I prefer to be contacted by phone or letter as I don't use MyChart.

Timeline for a Trial Participant

Screening

Participants are screened for eligibility to participate in the trial

2-4 weeks

Intervention

Participants receive outreach via text or patient portal message to enable proxy access to their children's medical records

12 weeks

Follow-up

Participants are monitored for the activation of MyChart Proxy Access and personal MyChart accounts

4 weeks

What Are the Treatments Tested in This Trial?

Interventions

• MyChart Proxy Outreach to Parents (MyPOP)

Trial Overview The study is testing whether contacting parents through text messages, patient portal messages, or no message at all can increase their access to their children's medical records. It aims to find out which method is more effective: text messaging, portal messaging, or the usual in-office suggestions.

How Is the Trial Designed?

Group I: Preferred Modality Experimental Treatment 2 Interventions

Text or email message to guardian with proxy information. If the guardian has no personal MyChart access, before sending proxy information to set up access to their child's MyChart, the investigators will message the guardian up to two times with information enabling them to access their personal MyChart.

Group II: Patient Portal Experimental Treatment 1 Intervention

Patient portal message (MyChart) to guardian with proxy information. If the guardian has no personal MyChart access, before sending proxy information to set up access to their child's MyChart, the investigators will message the guardian up to two times with information enabling them to access their personal MyChart.

Group III: Usual Care Active Control 1 Intervention

Care as usual

Who Is Running the Clinical Trial?

Yale University

Lead Sponsor

Trials

1,963

Recruited

3,046,000+

Citations

1. clinicaltrials.gov clinicaltrials.gov/study/NCT05989308?cond=(SPINOCEREBELLAR%20ATAXIA,%20AUTOSOMAL%20RECESSIVE)%20OR%20(proxy)&checkSpell=&rank=9

NCT05989308 | MyChart Proxy Outreach to Parents (MyPOP) This study aims to evaluate the feasibility and impact of contacting parents/guardians of children seen in pediatric primary care practices to establish their ...

2. trialx.com trialx.com/clinical-trials/listings/319867/mychart-proxy-outreach-to-parents-mypop/

MyChart Proxy Outreach to Parents (MyPOP) This study aims to evaluate the feasibility and impact of contacting parents/guardians of children seen in pediatric primary care practices to ...

3. withpower.com withpower.com/trial/phase-health-technology-7-2023-99e67

MyChart Proxy Outreach to Parents (MyPOP) for Health ... Trial Overview The study is testing whether contacting parents through text messages, patient portal messages, or no message at all can increase their access to ...

4. pmc.ncbi.nlm.nih.gov pmc.ncbi.nlm.nih.gov/articles/PMC9675005/

Effect of Electronic Outreach Using Patient Portal Messages ... The findings of this randomized clinical trial show that outreach patient portal messages increased the rates of scheduling and completing WCC visits and ...

5. aging.networkofcare.org aging.networkofcare.org/sanmateo/CommunityResources/ClinicalTrials/Detail/NCT05989308?keyword=%22Technology%22

MyChart Proxy Outreach to Parents (MyPOP) The primary objective of the study is to determine if directly messaging a guardian results in activation of proxy access to a child's MyChart at a higher rate ...

6. pmc.ncbi.nlm.nih.gov pmc.ncbi.nlm.nih.gov/articles/PMC11803326/

Patient Experiences and Perspectives When MyChart is ... This study aimed to explore patient and caregiver experiences, facilitators, and barriers to accessing and using a patient portal called MyChart