45 Participants Needed

Provider Coaching for Patient Satisfaction

Recruiting at 1 trial location
Age: 18+
Sex: Any
Trial Phase: Academic
Sponsor: Mayo Clinic
No Placebo GroupAll trial participants will receive the active study treatment (no placebo)

Trial Summary

Do I need to stop my current medications for this trial?

The trial protocol does not specify whether participants need to stop taking their current medications.

What data supports the effectiveness of the treatment Intervention 1 in the Provider Coaching for Patient Satisfaction trial?

Research shows that educational interventions, like using an evidence-based tool kit for healthcare providers, can improve patient satisfaction by enhancing staff perceptions and standardizing care processes. This suggests that similar coaching interventions could positively impact patient satisfaction.12345

How does the treatment 'Provider Coaching for Patient Satisfaction' differ from other treatments for improving patient satisfaction?

This treatment is unique because it involves 'shadow coaching', where providers receive one-on-one counseling to improve their interactions with patients, leading to significant improvements in patient experience scores. Unlike other treatments that may focus on systemic changes, this approach directly targets provider behavior to enhance patient satisfaction.678910

What is the purpose of this trial?

Hypothesis: Clinicians who receive patient experience coaching or communication classes have improved patient satisfaction scores and improved clinician satisfaction.

Research Team

SV

Summer V Allen

Principal Investigator

Mayo Clinic

Eligibility Criteria

This trial is for clinicians who interact with patients and are interested in improving patient satisfaction. There's no specific exclusion criteria provided, so it seems open to all healthcare providers.

Inclusion Criteria

Clinicians of Primary Care Mayo Clinic

Exclusion Criteria

Not clinicians of Primary Care Mayo Clinic or Residents within Rochester Primary Care Clinicians from Family Medicine, Community Internal Medicine Geriatrics, Palliative Medicine, and Community Pediatrics and Adolescent Medicine

Timeline

Screening

Participants are screened for eligibility to participate in the trial

2-4 weeks

Intervention

Clinicians receive patient experience coaching or attend communication classes

Several weeks
3-4 coaching sessions (in-person or virtual), 1 communication class (in-person or virtual)

Follow-up

Participants are monitored for changes in patient satisfaction and clinician satisfaction

2 months

Treatment Details

Interventions

  • Intervention 1
Trial Overview The study is testing whether coaching or communication classes for clinicians can lead to higher patient satisfaction scores and make the clinicians themselves happier with their work.
Participant Groups
3Treatment groups
Active Control
Group I: No InterventionActive Control1 Intervention
Surveys only
Group II: Survey and CoachingActive Control1 Intervention
Individual coaching with a trained patient experience professional (XTEC coach) will occur individually with clinicians 3-4 times over several weeks. The coach will assist participants with improving communication with patients.
Group III: Survey and Communication ClassActive Control1 Intervention
A one-hour communication class will take place during the workday. The class will be offered virtually or in person for a group of clinicians to attend.

Find a Clinic Near You

Who Is Running the Clinical Trial?

Mayo Clinic

Lead Sponsor

Trials
3,427
Recruited
3,221,000+

Findings from Research

A quality improvement program aimed at enhancing medication education for post-acute neurosurgical patients led to increased patient satisfaction scores, highlighting the importance of effective communication about medications and their side effects.
The program utilized strategies like patient handouts, nurse education, and the 'teach back' method, which proved successful in reinforcing understanding and improving patient experiences related to medication management.
Using evidence to improve satisfaction with medication side-effects education on a neuro-medical surgical unit.Ahrens, SL., Wirges, AM.[2022]

References

Incorporating Hourly Rounding to Increase Emergency Department Patient Satisfaction: A Quality Improvement Approach. [2021]
Satisfaction with care among low-income women with breast cancer. [2022]
Improving the Patient Experience in the Urology Office: An Evidence-Based Tool Kit to Impact Staff Perception Of Patient Satisfaction. [2018]
Using evidence to improve satisfaction with medication side-effects education on a neuro-medical surgical unit. [2022]
The Medical Interview Satisfaction Scale: development of a scale to measure patient perceptions of physician behavior. [2019]
Content and Actionability of Recommendations to Providers After Shadow Coaching. [2023]
Waiting time is a major predictor of patient satisfaction in a primary military clinic. [2017]
Patient satisfaction surveys: an opportunity for total quality improvement. [2014]
Patient satisfaction: a review of issues and concepts. [2022]
How Feedback Is Given Matters: A Cross-Sectional Survey of Patient Satisfaction Feedback Delivery and Physician Well-being. [2021]
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