Seasonal Customer Service Representative (English) at SSENSE

Location: quebec, canada

Job Description

**VISIT THIS LINK TO GET A RESPONSE WITHIN 1 DAY OF APPLYING!**

https://ssensecx.typeform.com/to/zb5jpi

Please note this is a temporary mandate with multiple start dates from now to November with the possibility of a contract extension.

Are you interested in fashion and technology? Passionate about delivering excellent customer experiences? Join the SSENSE team during one of our most exciting times of the year! We're currently hiring for 3-month contracts with the possibility of permanent opportunities upon completion.

As a Customer Experience Agent at SSENSE, you will join a diverse team of friendly, curious and efficient problem solvers who go the extra mile to deliver incredible experiences for our customers located around the globe.

RESPONSIBILITIES

  • Go above and beyond in delivering excellent customer service to maintain a customer satisfaction rating of 95%
  • Assist our top clientele in product, brand, or general customer service inquiries via email, telephone, chat and social media
  • On occasion, lead team huddles to communicate daily tasks/objectives
  • Provide constructive feedback to peers and managers
  • Identify and implement improvements to Customer Experience processes
  • Identify High Value Clientele and provide leads to Personal Stylists
  • Maintain effective working relationships and assist peers to resolve customer inquiries
  • Perform other ad hoc duties as required

REQUIREMENTS

  • Bachelor's degree in Fashion, Communications, Business, Arts, History, or other related fields, completed or in progress
  • Open availability to work Monday to Sunday, anywhere from 7h30am to Midnight (evening premium after 8 p.m.)
  • Available to work between 32 and 40 hours per week during contract period
  • Intermediate skills using Microsoft Office suite (Excel, Word and PowerPoint)
  • Excellent spoken and written communication skills in English, other languages are an asset

SKILLS

  • Exceptional problem solving skills
  • Customer-centric with a passion for delivering extraordinary customer experiences
  • Strong interpersonal skills
  • Excellent listening skills
  • Knowledge of fashion and luxury goods an asset
  • Positive and self-motivated team player

WHAT WE OFFER:

  • Paid training
  • Bagels from St-Viateur on Mondays
  • Our popular Beer Fridays
  • Break time with requisite ping pong, foosball tables and video game consoles, or downtime in one of our cozy lounges.
  • Frequent employee-led events and development opportunities such as Hackathons, workshops and friendly tournaments keep us inspired and connected.
  • Amenities such as coffee, tea, snacks and fresh fruit.
  • A fully-equipped gym, bike storage, changing rooms and showers
  • Dog-friendly environment!

Job Types: Full-time, Temporary, Contract

Salary: $15.63 /hour

Experience:

  • sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Language:

  • French (Preferred)
  • English (Required)